P O L I C I E S

It should go without saying that Loft 145, including the etsy store, will NEVER, under ANY circumstances, share any personal information, payment methods, purchases/purchase information, emails, addresses, etc. to anyone. We will NOT bombard you or put you on a mailing list. We will never sell your information to another company/person for any reason.

R E T U R N S

We take exchanges for most items. Just locate your Etsy Order to get help fast.
Have a Question?
Send us a Etsy Convo. You'll hear from someone within 24 hrs.

Non-Returnable Items:
- orders after 15 days of the delivery date
- gift certificates
- jewelry, headwear, all vintage goods, undergarments, swim wear, shoes, already exchanged goods, custom orders, or alterations.
- items that have the tags removed, are worn, or not in same the condition as shipped

S H I P P I N G

All packages ship via USPS. We are not responsible for International Duties/Taxes that may be charged.

P A Y M E N T

CA residents must pay 8% sales tax. We accept credit cards via Etsy Direct Checkout and Paypal.









F A Q S


I ADDED AN ITEM TO MY SHOPPING CART AND NOW ITS EMPTY. WHAT HAPPENED?
It's very rare that Etsy checkout bugs-out. If this happens to you try again. If the problem persists message Etsy staff or contact us.


I MISSED AN ITEM THAT'S SOLD OUT. WILL IT BE AVAILABLE AGAIN, AND WHEN?
Some items are limited edition and sell out fast. Once a limited edition item is sold out it will not become available again. If the item is not limited edition we may have temporarily ran out of stock or fabric. Send us a message and we can let you know if it'll be available again.

WHAT SIZE SHOULD I CHOOSE?
It depends on the style. Looser/Relaxed fit items are pretty forgiving and can work for a variety of different sizes. If you have a similar items its always best to compare the listing measurements to the item you own. Don't forget to check each listing for a size chart and specific item details.


DO THE ITEMS COME IN PLUS SIZE?
We do have some plus sized items available in our shop, however, not all designs come in plus size due to fabric widths.


DOES LOFT 415 HAVE A STOREFRONT I CAN VIST?
Right now we only sell online. If we are going to a flea market, street fair, or craft fair we'll be sure to let everyone know.


CAN THIS ITEM BE ALTERED OR CUSTOM MADE THE WAY I WANT IT?
It'll depend on our current number of orders in queue. Send us a convo and we'll let you know.


IF I PURCHASE A "FINAL SALE" ITEM CAN I STILL EXCHANGE IT FOR SOMETHING ELSE?
Items described as Final Sale cannot be returned or exchanged for any reason. They are strictly Final Sale.


CAN I GET A REFUND INSTEAD OF AN EXCHANGE?
We except returns in exchange form only.


CAN YOU RUSH MY HANDMADE ORDER? I NEED IT FASTER THAN 5-7 BUSINESS DAYS.
Due to high sales we aren't able to offer rushed construction. All items are sewn in order and will never ship after the date promised.


I'VE PURCHASED FROM YOU BEFORE. WILL MY NEW ORDER BE MADE OF THE SAME EXACT FABRIC?
We buy thousands of yards at a time (it's called buying in "lots"), but we go through these "lots" pretty fast. Fabric is made weaving small individual yarns together. These yarns are unique and change with each "lot" purchased. Some "lots" are thicker, or thinner, less silky, more bouncy, etc. It's rare that we have the same fabrics for all colors.



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