P O L I C I E S
It should go without saying that Loft 145, including the etsy store, will NEVER, under ANY circumstances, share any personal information, payment methods, purchases/purchase information, emails, addresses, etc. to anyone. We will NOT bombard you or automatically put you on a mailing list. We will never sell your information to another company/person for any reason.
R E T U R N SIf you are an Etsy customer who purchased one of our handmade items on Etsy.com you can locate your order to receive faster help. You can also reach Hope directly by sending an Etsy convo.
If your Loft415.com purchase doesn't fit you can EXCHANGE the unworn purchase for another item of equal or more value. Exchanges must be made within 30 days of the original shipment date.
by replying to the email we sent after you ordered
Loft 415 is not responsible for return/exchange shipping costs.
- orders after 30 days of the original ship date
- tights, stockings, undergarments, swim wear, makeup, shoes,
- vintage, handmade items, and handmade custom orders
- gifts or gift certificates
- items that have the tags removed, are worn, or not in same the condition as shipped
S H I P P I N Gclick here for shipping rates
FREE SHIPPING ON ORDERS $50 OR MORE FOR USA
FREE SHIPPING ON ORDERS OF $75 OR MORE CANADA & WORLDWIDE
Free shipping discount cannot be used in combination with handmade etsy purchases. Items cannot be shipped with etsy.com purchases.
We are not responsible for International Duties/Taxes that may be charged
P A Y M E N T
CA residents must pay 8.00% sales tax
F A Q S
I ADDED AN ITEM TO MY SHOPPING CART AND NOW ITS EMPTY. WHAT HAPPENED?
Some of our items are limited quantity so items placed in your cart may sell out or be removed. If you tend to be a slower shopper DO NOT CLOSE OUT YOUR SHOPPING CART. Keep the cart open so when a new item is added it refreshes properly. Always select the "continue shopping" button.
I MISSED AN ITEM THAT'S SOLD OUT. WILL IT BE AVAILABLE AGAIN, AND WHEN?
If it was a LIMITED EDITION it cannot be reordered.
WHAT SIZE SHOULD I CHOOSE?
It depends on the style. Looser/Relaxed fit items are pretty forgiving and can work for a variety of different sizes. If you have a similar items its always best to compare the listing measurements to the item you own. Please also view a size chart here
DO THE ITEMS COME IN PLUS SIZE?
The items only come in what's available. Sadly, not a lot of companies offer plus size, but we do order them when they are available. As we grow we hope to have more options for all sizes.
DOES LOFT 415 HAVE A STOREFRONT I CAN VIST?
Right now we only sell through the web site. If we are going to a flea market, street fair, or craft fair we'll be sure to let everyone know.
HOW DO I CARE FOR MY PURCHASE?
It depends on the item. It'll vary between hand wash, machine wash, and dry clean. For wrinkles we highly recommend steamers. They are better for your clothes and come out beautifully.
WHY DO I NEED TO CONTACT CUSTOMER SERVICE BEFORE SENDING AN EXCHANGE? CAN'T I JUST STICK IT IN THE MAIL WITH A NOTE?
We want to make sure you are happy. By contacting us we'll be sure to hold the item you'd like in exchange. This way when your return gets in we can ship your new item quickly.
IF I PURCHASE A "FINAL SALE" ITEM CAN I STILL EXCHANGE IT FOR SOMETHING ELSE?
Items described as Final Sale cannot be returned or exchanged for any reason. They are strictly Final Sale.
CAN I GET A REFUND INSTEAD OF AN EXCHANGE?
We except returns in exchange form only.
I WANT TO BUY A HANDMADE TOP IN ETSY AND DO SOME SHOPPING HERE TOO. CAN YOU COMBINE SHIPPING FOR THE TWO STORES?
Yes, but you'll need to send us a message to let us know. You will be charged separate for shipping as I cannot offer the same free shipping discount for the two stores. We cannot be responsible if your items ship separate before you get a chance to tell us, and refunds cannot be issued for combined shipping on orders with transactions paid in separate payments.
|customer care||our story||shop on etsy|