OUR 100% GUILT-FREE POLICY
Don't like it? Return it! No stress. No guilt.

We take refunds, exchanges, and offer store credit within 21 days from the delivery of your order.
Order cancellations can be processed within 24 hours if the item has not shipped.
NO QUESTIONS ASKED.

Returned items must be unworn with all original tags attached.
Sale items, lingerie, swim wear, and opened beauty products are final sale.

Buyers are responsible for return shipping costs.
If the order is not returned in its original condition (pet hair, make-up, smoke smells, stains, visibly worn, etc) the buyer is responsible for loss in value.

A return form is available for customers for the fastest and easiest processing.

PAYMENT METHODS ACCEPTED
Allow 5-7 working days for us to create your item from raw material.
We are currently unable to offer rushed sewing services.
Working days exclude weekends and holidays. Construction time does not include shipping times.
Please allow an additional 2-5 working days for USA ship times and 7-14 working days for all International shipping.
If you need to reach us regarding an Etsy purchase convo us.
For non-Etsy questions and LOFT415.com orders email us directly.
We value your privacy. We will never share or discuss your order, payment information, shipping address, billing address, email, or personal information outside of: communicating with you about your order, in order to fulfill your order, or for legal reasons.


SHIPPING RATES AND DISCOUNTS
Automatically get FLAT RATE USPS SHIPPING for a discount when ordering multiple items. You don't have to pay additional shipping regardless of the amount, or where you live. The FLAT RATE shipping cost is based off the weight of the heaviest item in your order. USA customers can expect to pay $3.50-$6.10. International Customers can pay $9.10-$24.90.


SIZE HELP
Our bodies are unique so it's difficult for us to guarantee a certain fit or look for you.
Garment design, body shape, leg length, & your personal preference of fit must be taken into account when choosing your size. If possible, compare the garment measurements to an item you already own.
Don't forget to check each item description or visit our size chart for more help.


WRONG ITEM SHIPPED & DEFECTIVE ITEMS
If you see an error or a defect, please keep all tags attached and notify us immediately.
A photo of the error or defect will be required if the item's tags have been removed.
Buyer is responsible for normal wear (snags, popped seams, etc) on used clothing & accessories.
The buyer is responsible for shipping on any FREE REPAIRS to worn/washed/used goods.


EDITING/ADDING TO YOUR ORDER
We're currently unable to change the address or edit orders once they've been placed.
The buyer is responsible for additional charges that occur if an incorrect address is provided.
If you'd like to edit your order, we can cancel it within 24 hrs so you can order again with any changes. After 24 hours a separate order would need to be placed for additional items.
Separate orders do not qualify for discount/flat rate shipping.


COMBINING WITH ETSY PURCHASE
We cannot combine orders purchased on Etsy with any purchased from our web-store.


INTERNATIONAL VAT DUTIES
Buyers are responsible for any customs and import taxes that may apply.
By law, all orders must be marked as merchandise with the correct purchase value posted.
You can contact your local government, post office, or customs office for VAT/Duty tax rates.
Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for shipping delays due to customs.
Loft 415 does not refund VAT or duty taxes paid.


CA SALES TAX
Californian residents are subject to sales tax.